Description
This job’s time zone is Central.
We are on the lookout for a meticulous Data Entry Clerk based in Chesterfield, Missouri. As part of our team, you will be tasked with supporting patients and doctors in matters related to insurance benefits, payments, reimbursements, denials, and inquiries. You will also be responsible for order entry, change orders, tracking shipments, and maintaining logs and records. This role offers an exciting opportunity to work remotely and be an integral part of our team.
Responsibilities:
- Provide dedicated, personalized support over the phone and via online portal.
- Investigate and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs.
- Collaborate with patients and doctors to assist with issues related to payments, reimbursements, payment denials, and appeals.
- Make outbound calls to customers for additional information.
- Assist with prior authorization and medical necessity processes.
- Conduct comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and provide enrollment assistance for qualified patients.
- Respond to inquiries from customers, sales representatives, and business partners in a timely, courteous, and professional manner.
- Maintain a positive attitude and a helpful approach to customers and clients.
- Process patient assistance applications according to business rules of the program.
Requirements - Proficiency in customer service and call center customer service
- Experience with data entry tasks and handling email correspondence
- Proficiency in Microsoft Excel and Microsoft Word
- Capability to organize files systematically and efficiently
- Typing skills with an emphasis on speed and accuracy
- Familiarity with customer service software
- Ability to resolve customer service issues promptly and professionally
- Demonstrated ability to work in a team environment as well as independently
- Strong verbal and written communication skills
- Attention to detail and problem-solving abilities
- Ability to handle multiple tasks and prioritize effectively
- High school diploma or equivalent educational qualification.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.