Use your bilingual skills to help customers and dealers verify information accurately and securely. This role is a key part of the financing process, ensuring data integrity and preventing disputes while providing excellent service.
About Foundation Finance Company (FFC)
Foundation Finance is one of the fastest-growing consumer finance companies in the U.S. We partner with home improvement contractors nationwide, offering flexible financing plans that help customers complete essential projects. With billions in originations and rapid expansion, we invest heavily in people and infrastructure, creating a fast-paced environment with room to grow.
Schedule
- Full-time remote role (must reside in AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI)
- One evening shift until 9pm per week
- One Saturday shift (8am–4pm) every 7 weeks
What You’ll Do
- Verify loan details through inbound and outbound calls, including identity, SSN, address, employment, and project completion
- Recognize unusual scenarios using critical thinking and escalate when necessary
- Update customer records accurately across systems and document notes per company procedures
- Handle inbound/outbound dealer calls regarding disputes or verification issues
- Review loan processing status and ensure calls are routed correctly
- Identify and report risk-related issues to management
What You Need
- Bilingual proficiency in Spanish and English
- At least 2 years of call center or customer service experience
- Strong computer skills including Word, Excel, Internet, and email
- Excellent phone presence with professional verbal and written communication
- Strong typing skills and attention to detail
Benefits
- Pay range: $18.00 – $19.00 per hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Casual dress code and collaborative culture
- Career growth opportunities in a certified Great Place to Work company
A chance to put your bilingual expertise to work in a supportive and growing finance company—apply now.
Make your skills matter by ensuring accuracy and building trust with every call.
Happy Hunting,
~Two Chicks…