Use your bilingual skills to support customers and dealers through the financing process at one of the nation’s fastest-growing consumer finance companies. This role is perfect for detail-oriented professionals who thrive on accuracy, problem-solving, and communication.
About Foundation Finance Company (FFC)
Foundation Finance partners with home improvement contractors across the country, offering flexible financing plans that help customers complete important home projects. With billions in originations and a full-spectrum lending approach, FFC continues to grow rapidly, creating career opportunities in a supportive, fast-paced environment.
Schedule
- Full-time remote role (must reside in AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI)
- One evening shift per week until 9pm
- One Saturday shift (8am–4pm) every 7 weeks
What You’ll Do
- Verify customer loan information through inbound and outbound calls, ensuring accuracy of identity, employment, and project details
- Recognize unusual scenarios using critical thinking and active listening skills
- Accurately update customer records and document notes per company standards
- Identify, escalate, and report verification or risk-related issues to management
- Handle inbound and outbound dealer calls regarding disputes or incomplete loan documentation
- Review loan processing status and route calls to the correct department as needed
What You Need
- Bilingual proficiency in Spanish and English
- At least 2 years of call center or customer service experience
- Strong computer skills including Word, Excel, Internet, and email
- Excellent phone presence with clear written and verbal communication
- Fast typing skills with strong attention to detail
Benefits
- Pay range: $18.00 – $19.00 per hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Casual dress code and collaborative environment
- Growth opportunities in a certified Great Place to Work company
Bring your bilingual expertise to a team that values accuracy, customer care, and professional growth.
Step into a role where your skills truly make a difference.
Happy Hunting,
~Two Chicks…