REMOTE, US /
CUSTOMER EXPERIENCE /
CONTRACTOR
/ REMOTE
*Please note: This is a temporary contract position*
–Training begins May 1st, 2023 through June 2nd, 2023 and will be 30 hours a week.
-Contractors must be available 40 hours a week from June 5th, 2023 through the end of September 2023.
-The hourly rate for this position is $20/hour.
Our Growth Mindset (The Mission): Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later — those times when we were so engaged in what we were doing that we couldn’t help but learn.
Seesaw is a learning platform that brings educators, students, and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.
The Curriculum (Your Role): We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.
Subject Matter (Your Responsibilities):
- Quickly and effectively solve customer issues (through email) from teachers, schools, and parents to ensure that they are successful in using Seesaw
- Identify and escalate software challenges or bugs to the team
- Learn the ins and outs of our product to become a Seesaw expert
Prerequisites (The Requirements):
- Deep empathy and patience for teachers, schools, and parents
- Thrives in a fast-paced working environment
- 2+ years of customer support experience, preferably in education or education technology
- Excellent writing and communication skills
- A desire to become an expert on our product (previous experience with Seesaw a plus)
- Ability to investigate and resolve technical issues quickly
- Highly organized and detail-oriented
- Zendesk or similar support tool experience is a plus
A little about us:
We are well-funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.
We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K12 users.
We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.
For full-time employees, we offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.
Don’t let the confidence gap get in the way of applying! We’d love to hear from you.
Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
