Customer Support Email Specialist

#10109

Logan, Utah, United StatesApply

Location(s)

750 South 100 East, Logan, Utah 84321, United States

Job Description

Pay: $15.00/hr

Location: We currently offer remote work to qualified applicants that live within 30 miles of Logan, UT, Salt Lake City, UT, and Mandan, ND.

Schedule: Monday-Friday 8am-5pm or 9am-6pm

Overview

The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.

Responsibilities

As an email specialist, you will:

  • Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts.
  • Ensure responses align with company policies, procedures, and quality expectations.
  • Manage email flow between Conservice clients, maintaining efficient response times.
  • Maintain a high level of quality and professionalism in all written communication.
  • Provide insights to leadership on email trends, volume, and recurring customer concerns.
  • Collaborate with other departments to resolve complex customer issues.
  • Assist with quality control by providing feedback to emails as needed.
  • Document interactions and resolutions accurately in internal systems.
  • Monitor call queues and assist with inbound customer calls as necessary.
  • Take on additional assignments or projects as directed by leadership.

Qualifications

  • Excellent written communication
  • Strong organization and time management
  • Good verbal & internal communication skills
  • Ability to work independently and efficiently

Education & Experience

  • High School Diploma / GED or equivalent
  • Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
  • Knowledge and familiarity with email programs
  • Good Yoda & System Health knowledge
  • Past experience with e-mail customer communication helpful

Requirements

Qualifications:

  • High School Diploma or GED
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