- We are looking for passionate and driven individuals to join our Community Operations team. Working for the Bumble brand and reporting to a Community Operations Manager, the Customer Support Agent – Billing will be responsible for providing friendly and empathetic online customer support – primarily via email.We are currently looking for US-based candidates who can work remotely 40 hours per week on a rota between the hours of 7AM – 10PM CST, with up to 4 scheduled weekend days per month. KEY ACCOUNTABILITIES
- Provide friendly, personal, and efficient customer support via email.
- Accurately document customer feedback for further analysis.
- Stay up-to-date on product changes in order to understand member pain points and help them troubleshoot their concerns.
- Assist the Community Operations Manager – Billing with ad hoc tasks as required.
- English language fluency is a must–including flawless spelling and grammar. Major bonus points if you’re fluent in an additional language–particularly Spanish, Portuguese, German, French.
- Demonstrated comfort with technology – including PC, social media, and the Bumble app.
- Bonus points if you have previous experience in a customer support or tech startup role and are passionate and enthusiastic about finance and billing topics, including in-app purchases.
- You’re familiar with current events and online trends
- You have great communication skills and a “can-do” attitude
- You’re a problem-solver and a forward thinker
- You’re able to work independently in a fast-paced environment
- You’re deeply passionate about Bumble’s brand, vision, and values
