Our missionThe trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of payment tools is outdated, difficult to use, prone to fraud, and saddled with shady fee structures. The incumbent players in this space often overlook the economic and practical needs of this user base.
We’re changing that. AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road. We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.
Our history and backgroundOur founding team has backgrounds working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, engineering at Amazon, building apps that were featured on the Apple app store, working on small business credit at Square & Goldman Sachs, and completing other great projects.
We have raised over $100 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase, DoorDash, Instacart, Mozilla, Wealthfront, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and other funds such as Climate Capital, Contrary Capital, Collaborative Fund, Designer Fund, Human Capital, Leadout, XYZ Capital, among others.We are excited to open up more seats in this rocket ship!
About Us
Learn more about our company and mission on our Careers Page.
Roles & Responsibilities
- Process technical and non-technical support tickets, always looking for ways to improve ticket-processing metrics.
- Reproduce and escalate issues reported by users.
- Create and maintain documentation for our knowledge base.
- Help prioritize issues in a high-volume environment by analyzing the severity of bugs.
- Improve the team’s productivity and efficiency.
- Acting as support for the sales team, including study management and various marketing tasks
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
Qualifications
- 2+ years of experience supporting a technical product in customer support.
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Is comfortable with both Microsoft Windows and macOS environments.
- Familiarity with tools like Zendesk and JIRA.
- Knows how to diagnose issues and reproduce bugs.
- Ability to work evenings and weekends as needed
- Pay is $25/hr – 1099 contract with the ability to convert into a full-time employee.