Keeper Security is hiring Customer Success Managers to grow revenue in an established book of business inside their B2B org. This role is remote (select states) with an optional hybrid path for Chicago metro candidates.
About Keeper Security
Keeper builds zero-trust, zero-knowledge cybersecurity tools (password/passkey/secrets management, PAM, secure remote access, encrypted messaging) used globally across SMEs and enterprise teams.
Schedule
- Remote (US, select states listed in the application)
- Hybrid option: Chicago, IL metro
- Classification: Non-Exempt
What You’ll Do
- Own a named portfolio and carry a revenue quota (renewals + expansion)
- Lead renewals, negotiate contracts, and drive cross-sell/upsell
- Build relationships up to Senior Management and support C-level engagement
- Run Quarterly Business Reviews to align business + technical goals
- Maintain a structured cadence: adoption, troubleshooting, issue management, and deal closure
- Advise customers on best practices for preventing password-related breaches
- Navigate procurement processes and licensing negotiations
- Resolve escalations with curiosity, creativity, and technical depth (SSO, directory, integrations)
- Drive advocacy: references, referrals, case studies
- Use data to prioritize risk/opportunity and consistently hit/exceed targets
- Help evolve Keeper’s customer success programs and processes
What You Need
- 1+ year in Account Management, SaaS Customer Success, and/or Sales
- Strong technical comfort: integrations (SSO, directory), implementation, onboarding, support
- Experience selling/supporting Enterprise customers and working with IT/Cybersecurity leaders
- Ownership mindset, strong communication, calm under escalation
- Salesforce familiarity
- BA/BS preferred
- IAM industry experience is a plus
Benefits
- Medical, dental, vision (inclusive of domestic partnerships)
- Employer-paid life insurance + supplemental options
- Short/long-term disability options
- 401(k) (Roth/Traditional)
- Generous PTO plan
- Above-market annual bonuses
Happy Hunting,
~Two Chicks…