Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Coalition offers its Active Insurance products in the U.S., U.K., and Canada through relationships with leading global insurers including Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich, as well as cyber capacity through its own carrier, Coalition Insurance Company. Coalition’s Active Risk Platform provides automated security alerts, threat intelligence, expert guidance, and cybersecurity tools to help businesses worldwide remain resilient against cyber attacks.
Coalition comprises a team of cybersecurity and technology experts, as well as experienced insurance professionals, who have come together to build a world-class organization with a massive technological advantage. Our secret sauce is bringing these expertise together to create a world-class organization with one mission: to protect the unprotected as the world digitizes. Today, Coalition is one of the world’s largest commercial insurtechs serving hundreds of thousands of customers worldwide.
Since its founding, Coalition has raised $755 million in equity funding, including $250 million in June 2022, affirming its ability to deliver profitable growth and cementing its position as a long-term business with a clear competitive advantage.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes, and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023, and one of Fast Company’s Most Innovative Companies in 2022.
About the Role
We are looking for motivated candidates who thrive in a high growth environment to join our customer success team focused on Renewals. Candidates in this role will be accountable for providing the highest level of customer support and service to our existing customers (which include both insurance brokers quoting on our platform, as well as to our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education, to administrative and transaction assistance. Pair that with an incredibly positive attitude and a drive to help others, then you’re someone we’d love to speak to!
This is a remote position that can be based anywhere in the USA.
Responsibilities
- Answering to inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
- Ensuring current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
- Partnering with Territory Renewal Leads to ensure appropriate prioritization and focus is given to upcoming renewals
- Effectively maintaining queues and work dashboards to answer customers on a timely basis
- Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
- Performing administrative insurance functions to keep our growth engine humming
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
- Prior experience in a customer support/customer service role or a strong desire to learn
- Excellent interactive and communication capabilities, both written and verbal, especially in customer-facing roles
- Resourceful, enthusiastic, and desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Incredibly positive attitude – attitude overcomes all!
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
- Competitive compensation and opportunity for advancement
- Coalition’s individual pay is determined on several factors, including but not limited to, location, level, skills and experience. The US base salary range for this full-time position is $40,000 – $55,000, and your recruiter can share more on target salary for your location during the interview process.