Compensation and Working Hours
$20/hour for up to 20 hours per week, with the intention of transitioning to a full-time position.
This is a fully remote position. The expected working hours are evenings and weekends, with
Tuesday and Wednesday off.
Overview
Eventeny is looking for a Customer Success Associate to join our rapidly growing team. The ideal
applicant will possess experience in customer service, knowledge base article management, and
have a strong grasp of the English language and proper grammar. Upon hiring, the Customer
Success Associate will join the Customer Success team, and work closely with other internal
teams.
The Customer Success Associate will mainly focus on responding to and engaging with the
Eventeny community on various platforms, content creation to assist customers in understanding
our platform, and assisting the Customer Success team with various customer service duties
when needed.
Here’s what you’ll do
● Answer customer support questions via email (primarily), phone (rarely), and occasionally
other channels.
● Interact with the Eventeny community on a micro level via forums or other channels.
● Write, review, edit, and update content for our knowledge base.
● Collaborate with internal teams to establish content objectives, complete tasks, and identify
and solve problems.
● Work with internal teams to obtain an in-depth understanding of the platform.
● Occasionally attend or take customer meetings.
● Research and analyze competitors’ product documentation for successes and failures, and
compare to Eventeny current practices.
Here’s what we’re looking for
● 1+ years experience in a customer support or customer success role.
● 1+ years experience in technical writing, the software startup industry, or comparable form of
writing or customer service experience.
● Basic knowledge of photo editing software such as Canva, Adobe Photoshop or Illustrator.
● Excellent communication and proofreading skills with a strong attention to detail.
● Familiarity with G Suite applications.
● Some familiarity with Zendesk preferred.
● Some familiarity with Eventeny is a plus, but not required.
About The Team
Eventeny was founded on the belief that managing large-scale events with hundreds of
exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our
mission is to remove event organizers from being the 5th most stressful job in the world. That’s why
we built Eventeny and continue to work every day on the biggest problems in the event industry.
We don’t just dream it, we build it. Today, Eventeny serves more than 6,000 large festivals and
conventions worldwide.