Start Date: ASAP
Work Arrangement: REMOTE – FULL TIME
Salary: $16/hr
Equipment: Provided by Company
Internet Connection: 50 MBPS Download (and up)
Schedule: TBD – Flexibility to work 8 hours within operational hours of 9:00 AM to 8:00 PM U.S. EST
SUMMARY:
CLIENT is a software solution that automates vision insurance billing (eligibility and claims) and facilitates instant rebates to help eye care providers manage their customers.
ESSENTIAL FUNCTIONS:
Monitor and quickly respond to tickets regarding insurance claims for eye care concerns
Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency
Show empathy and go the extra mile to assist customers and prioritize their needs.
Collaborate with other team members to overcome challenges and deliver a memorable customer experience
Follow up on outstanding tickets/claims and follow through until completion.
Leave internal notes for follow up with the team
Teamwork and Leadership
Expresses ideas and suggestions in support of the team’s success
Solicits and readily accepts constructive feedback
Sees tasks through to completion and offers support as needed
Closely follow process workflows and support in the implementation of initiatives, and projects as directed by leadership.
Communication, Transparency, and Proactiveness
Able to communicate clearly and effectively with empathy
Expresses ideas and suggestions in support of the team’s success
Solicits and readily accepts constructive feedback
Sees tasks through to completion and offers support as needed
Eager to learn new systems and processes
Organizational Skills and Process-Oriented
Demonstrates close attention to detail and thorough review of one’s work with a focus on Quality
Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
Problem Solving and Decision Making
Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
HARD REQUIREMENTS (non-negotiable):
Must have experience working at a tech company or a start-up
Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers with empathy and professionalism.
At least 1 year of experience in a call center as a Customer Service Representative (managing claims, dealing with diverse demographic background)
An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
Has a team player mindset with innovative ideas and strong attention to detail
Flexibility in working US hours between 9am-8pm US EST (including weekends)
PREFERRED REQUIREMENTS (negotiable):
Experience with CRM systems (Zendesk, Jira, Salesforce and HubSpot)
Background / understanding of non-profit organizations