We Could Use Someone Like You in Our Crew.

Join Our Vibrant Network of Customer Chat Support Mods!

Are you passionate about delivering exceptional customer service and eager to network with talented professionals? We’re seeking dedicated, customer-focused individuals to join our dynamic talent network of Customer Chat Support Mods!

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007.  Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between.  Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office.  If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

In this role, you’ll be more than just a support agent—you’ll be a vital part of a thriving community. You’ll engage with customers, solve problems, and build lasting relationships, all while being connected to a network of peers who share your passion for excellent service.

If you’re looking to grow your skills, connect with like-minded professionals, and work remotely, this is your opportunity to join our expanding talent network!

What You’ll Do:

• Connect and Engage: Juggle multiple chats, providing fast and accurate responses while building connections with customers
• Collaborate and Troubleshoot: Collaborate with peers, and escalate when needed
• Organize and Share: Log every chat solution, and feedback details in our CRM, contributing to our shared knowledge base
• Provide Expertise and Guidance: Be the go-to expert for our clients products and services
• Proactive Outreach: Proactively reach out to customers, enhancing their experience by anticipating their needs and questions
• Trust and Safety: Enforce chat guidelines, while also being adaptable and sharing best practices across assigned communities
• Stay Informed: Stay updated on product news and insights to best support clients

Who Are We Looking For:

• Exceptional Communicator: Excellent written communication skills with a focus on clarity, accuracy of information, and professionalism
• Multitasking Pro: Ability to manage multiple chats without sacrificing quality
• Skilled Problem-Solver: Quick-thinking and effective at resolving customer issues
• Empathetic and Supportive: Calm and collected under pressure, with a genuine focus on customer needs
• Detail-Oriented: Meticulous in documenting customer interactions
• Tech-Savvy: Comfortable with chat software and CRM systems
• Adaptable and Flexible: Open to new challenges and adaptable to changing needs

Why Join Our Talent Network?

• Work from Anywhere: Enjoy 100% remote work and connect with a global network of professionals
• Exciting Global Opportunities: Meet clients and partners from around the globe
• Inclusive and Diverse Community: Join a vibrant network of individuals from 90+ countries, fostering collaboration and learning
• Tools and Growth: Access cutting-edge tools and training resources, enhancing your skills

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.