We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WY
Reports to:
Section Manager
About the role:
Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Chat Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
Responsibilities:
- Respond to chats from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Identify, research, and resolve customer questions or issues
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Requirements:
- Strong written communication skills so you can connect with customers over chat and email and to take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The means to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
Benefits & Perks:
- Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!