Customer Service Associate (Chat)

Who we are

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. The Chat Associate is a role for a passionate individual that desires to interact with customers through chat and email. 1-800 CONTACTS provides a great place to work while focusing on the customer experience and the lives of those that help them. You will be the face of the company, dealing directly with the customers, answering their questions and concerns. This is not just another call center job, apply today to become a part of our amazing company and culture!

The Details

Start Date: Chat Associate – May 15th, 2023
Training: Three weeks- M-F from 10 AM to 5 PM MST. Fourth week – your regular schedule (Training and post training work will be virtual and performed remotely; must have Ethernet connection capability).
Full Time or Part Time positions
Starting base pay: $15.00 per hour
Shift: between 11AM – 11PM MST
Required Saturday or Sunday shift each week
What you’ll do

Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
Reply to incoming emails or MMS from customers
Consult customers on the best value for their contact lens purchase
Provide top notch customer service in a fast paced environment
Deliver solutions to customers in a way that creates a positive experience
Maintain high performance metrics including: quality, sales and dependability
Be able to problems solve and think fast keeping the customer and company in mind
Why we will love you

High school diploma (or GED equivalent)
Great typing/computer skills (at least 35 words per minute)
Hustle and tireless work ethic
Self-starter, driven, motivated, proactive, and disciplined
Ability to multitask and prioritize at the same time
Be innovative, and think on the fly
Previous experience in Customer Service and Sales experience is a plus
Know how to have fun and work hard!
Live the company values: Big-hearted, Tenacious, Unconventional, Better together!
Who you are

Humble, hungry, and smart
Technical aptitude

Free eye exams for your entire family
Deep discounts on lenses, glasses, and other services
Amazing healthcare coverage
Tuition Reimbursement
401(k) match
Exposure and training to other roles in the company
Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities.