About you:
You are a go-getter and you’re obsessed with making sure customers get a great repair experience. You understand that getting the job done right is only half of the task; the other half is giving excellent communication. You dot your “i” and cross your “t” without needing supervision. You’re connected to your devices when on the clock and ready to be super duper responsive. People can count on you to be overly gracious in all your communication.
About the job:
Falcone Crawl Space seeks to add more work-from-home part-time team members to assist with:
- Respond to each email or Angie’s List inquiry within one hour while on shift
- Be available for Live Chat with customers and potential customers who visit www.falconecrawlspace.com
- Proactively send status update emails to customers with in-progress pictures attached
- Send “welcome emails” to let homeowners know what to expect during the repair process
- Invoice customers via email
- Return voice mails
- Answering telephones and providing five-star service
About the hours:
- Weekdays 7am-11am
- and/or
- Weekdays 3pm-7pm
Schedule will be set at least a week in advance. You’ll clock in and out via our cell phone app. Twice a year you will participate in on-site training in Charlotte, NC (or via Zoom); the date and time will be set in advance based on availability of the whole team.
About Falcone Crawl Space and the Crawl Life:
Since 2006 Falcone Crawl Space has served Carolinians in need of foundation repair and drainage solutions. Falcone has created the “crawl life” and has won Best Places to Work four times, NC Best Employers twice, and was a 2019 Charlotte Business Journal Family Business Award finalist.
About the pay:
$12 per hour plus incentive program from day one with direct deposit available