Our mission at Lasting is to ensure that every couple has access to effective, affordable relationship help. We are looking for a customer experience specialist to join Lasting, a high-growth startup and new division at Talkspace.
You’ll be providing compassionate, clear, and effective support to Lasting users via email.
What You’ll Do
- Email-based customer support: You’ll provide best-in-class support via email to Lasting users experiencing a range of issues related to their account, subscription, partner, or app
- Issue Tracking: You’ll keep track of issues and let the team know when customers are consistently experiencing the same problem (We love fixing problems for our users)
- Bug Logging and Escalation: When you suspect that the app has a bug or technical issue, you’ll try to get to the bottom of it. You’ll verify and log bugs, and proactively communicate about them with the technology team
- Flexible Working Hours and Location: This role requires 1-3 hours per day, but you’re welcome to work whenever is most convenient for you. This position is fully remote and a computer will be provided.
Please note: this role requires 1-3 hours per day, including some weekends and holidays.
About You
- Clear and empathetic communication style
- Excellent written communication
- Detail oriented and inquisitive
- Somewhat tech savvy, but you don’t need to be a tech wizard
- Ability to work weekends and holidays
- 2+ years experience in a customer-facing role (retail, customer service, etc.)