Overview:
Our Customer Experience Specialist will have an essential role in The Boutique Hub’s new, groundbreaking wholesale platform, Hubventory. He or she will be deeply involved in this platform by flagging website issues, reviewing product and page quality, spotting photo guidelines issues, and communicating the necessary changes back to the team. This person will need to have the balance of seeing things creatively, while also being detail-oriented.
Hubventory will fully support The Boutique Hub’s Core Focus of changing lives, communities, & the future of retail through trusted tools & education in a welcoming community. It is fundamental that this person believes in this mission because he or she is essential to making this platform successful!
The position is a remote part-time position and will connect to The Boutique Hub team via video and daily chat to manage ongoing projects. There will be opportunities to move full time based on performance, as well as opportunities for travel to in-person trade shows with the Hub team.
Duties & Responsibilities:
Specific duties include, but may not be limited to:
- Daily review of Hubventory website to review quality of products (photos), flag potential copyright infringement, and ensure site is properly functioning
- Review key pages and platform features daily, to ensure there are no page errors or bugs to fix
- Communicate issues to development team and/or wholesale account representatives
- Search for and download photos for marketing campaigns & trend reports, under Manager guidelines
- Help to ensure Hubventory is functioning as a quality website; this is essential to its success!
- Make suggestions on ways to improve user experience on platform based on overall performance and feedback
- Review site performance data based on Google Analytics, to look for site optimization opportunities
Qualifications:
- Detail-oriented
- Creative/artistic eye
- Knowledge of wholesale apparel, gift, and/or home industry and what works well with the industry
- Experience with a wholesale marketplace is a plus
Additional Information:
This is a job that allows for remote employment, with daily video connection to fellow team members around the world. Strong work ethic, organization skills, and personal accountability is a must. Position is part time with the opportunity for future growth into a full time position with a vibrant team, unique benefits and exciting experiences at a growing company!
There is also an opportunity for travel to wholesale Markets & tradeshows to assist team in connecting to buyers & brands.
About The Boutique Hub:
The Boutique Hub is the central connection point of the global boutique industry, bringing together boutiques, brands, designers, and service providers to help them all succeed.
Core Values:
- Servant Leader
- Creative
- Passionate
- Hardworking
- Perceptive
Core Focus: We change lives, communities, & the future of retail through trusted tools & education in a welcoming community.