Customer Experience Jr. Associate

At Dr. Squatch ( we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We recently earned a Great Place to Work® Certification™ and are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

Looking for a unique opportunity to grow a new brand and make meaningful change from day one? Dr. Squatch has recently launched Jukebox (, an exciting new women’s personal care brand, and is looking for an incredible Customer Experience Jr. Associate to support our customer service and community support!

As a community and customer service rep, you will play a vital role in helping our brand establish a strong online presence and ensure positive customer experiences. You will collaborate closely with our marketing and customer service lead, contributing to brand growth and retention, enhancing customer engagement, and maintaining a positive brand image across various social media platforms.

This is a 6 month-long20-30 hours per week employment opportunity with remote flexibility. This role will report to the Marketing & eCommerce Lead.

The anticipated compensation for this role will be $15-20/hr. Compensation will be commensurate with the candidate’s experience and local market rates.

What You’ll Do:

  • Replying to customer support inquiries via email, SMS, chat, and social media direct messages and resolving issues in a timely and professional manner.
  • Supporting returns, refunds, and replacement orders as needed abiding by the return policy set forth by the brand. 
  • Responding to and engaging with prospective customers in the comments section of Facebook and Instagram advertisements and organic posts, fostering positive interactions, and nurturing brand advocates.
  • Monitor social media platforms and hide any comments or interactions that are inappropriate or not relevant. 
  • Support the development of brand guidelines and ensure consistent brand messaging and tone across all customer interactions.
  • Track and analyze customer service metrics, providing regular reports and insights on rising issues, trends, and improvement opportunities.

About You:

  • Strong written and verbal communication skills, with a keen eye for detail and excellent grammar.
  • Basic knowledge of customer service principles and practices.
  • Adept at problem-solving and handling customer inquiries with professionalism and empathy.
  • Passion for social media, digital marketing, and customer engagement.
  • Basic understanding of social media platforms (e.g., Facebook, Instagram) and their respective features.
  • Familiarity with social media management tools and analytics platforms is a plus. 
  • Desire to learn the use of platforms such as Gorgias and Shopify to manage customer service. 
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
  • Exceptional organizational skills and ability to multitask effectively.
  • Positive attitude, adaptability, and a willingness to learn and grow.
  • High school diploma or equivalent; pursuing or completing a degree in marketing, communications, or a related field is preferred.

If you are a proactive, enthusiastic individual who is excited about contributing to brand growth, customer engagement, and enhancing the brand’s interaction with customers, we would love to hear from you!

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Scrappy – we get things done, we find a way, we act with urgency and we maintain a start-up mentality. We Play to Win – we have high standards, we encourage ownership of work, we are “hungry” and we invest in the outcome of our work. We have a Team First Mentality – we are humble, help others outside our own wheelhouse, stay positive and have fun.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!