REMOTE /BUSINESS INNOVATION AND CUSTOMER EXPERIENCE – CUSTOMER EXPERIENCE /FULL-TIME
Who We Are
Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics’ products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product you purchase results in a donation to help a woman thrive.
Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone’s voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.
Who We Are Looking For
Thrive Causemetics is on the hunt for an exceptionally energetic individual who is passionate about the beauty industry, helping others, and eager to develop into an operational position in a high-growth mission-driven startup. An ideal candidate showcases a drive to support, educate, and champion customers by working collaboratively with a team. In addition, applicants will be asked to complete a written assignment provided by Thrive Causemetics.
This position requires working evening shifts 10:45 AM – 7:30 PM PST and/or the weekends. Remote work is available for this position.
LI-Remote
Core Responsibilities
Become the product expert in Thrive Causemetics across beauty and skincare, and efficiently respond to customer inquiries across email, phone, live chat, and social
Juggle a high volume of competing priorities while effectively delivering a world-class customer experience
Take ownership and initiative of all customer concerns, and proactively manage expectations internally and externally
Share vital customer feedback and insight with other departments, including Product, Marketing, Operations, Fulfillment, E-commerce, and more
Must be able to work on the weekends and adapt to a flexible schedule
Experience Necessary
Undergraduate degree and/or 1+ year experience working in a customer service type of role
A genuine passion for the beauty industry and sharing your knowledge with others to help them thrive
Strong organizational and project management skills
Excellent verbal and written communication skills, including the ability to come across as friendly, engaged, and committed via any channel
Excellent interpersonal communication skills and genuine desire to support others in time of need
Nice To Haves
Previous experience in Customer Service, Support-oriented roles, and/or high growth E-commerce startup
Strong knowledge and excitement about makeup and skincare products and application
Passion for social impact, an ethos for giving back, and eagerness to join a mission-driven company
Experience using Zendesk
Why Thrive Causemetics?
401k & up to 4% company match
Comprehensive medical, vision, and dental benefits
Life Insurance Policy at no cost
Employer paid Short-term disability & Long-term disability plans at no cost
Employee Assistance Program
Diversity, Equity, & Inclusion training
Employee discount
Health & Wellness Workshops
Mental health resources; Calm app provided for free
As required by C.R.S. 8-5-201(2): (Colorado only) The minimum pay for this role is $22 an hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Thrive Causemetics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate with regards to race, color, religion, national origin, gender identity, gender expression, sex, sexual orientation, genetic information (including characteristics and testing), age, marital status, military and veteran status, status as an individual with a disability (physical and/or mental), and any other characteristic protected by applicable law.