We are looking for Customer Experience Associates to join the Pattern CX team.
As a member of the Customer Experience team, you will be instrumental in representing Pattern Brands and its mission. We’re a friendly, ambitious, and collaborative team. We are the first contact for customers so we strive to provide a positive experience.
This is a contract position at this time. Candidates must be based within the US, but are able to work remotely.
Key Accountabilities:
- Deliver customers a positive and helpful experience through email. This includes handling returns, product replacements, and problem-solving.
- Create relationships with our customers. Making them feel apart of the Pattern family.
- Help us grow! You will be hearing from our customers more than anyone – feedback on products, systems, and customers’ experiences is encouraged and valued.
Qualifications:
- Experience in a customer-facing role
- Proficiency in Kustomer or similar CX software such as Zendesk is a plus.
- Experience with Shopify is a plus
- You are well written and have access to a computer (this role will be remote).
- Must be authorized to work in the United States
You Also:
- Are empathetic, friendly, and compassionate
- Are a team player
- Are well written and well-organized – able to multitask effectively
- Are positive and eager to learn