This is a “get the money in the door” role with a customer-service face. You’ll manage a portfolio of small business customers, chase past-due invoices, resolve disputes, and document everything cleanly in Oracle. If you can stay calm while asking people for payments and you’re strong in Excel, this one fits.
About First Advantage
First Advantage (Nasdaq: FA) is a major background screening company serving large enterprise clients. They’re in a tech transformation phase and want people who can work cleanly in systems while keeping customers satisfied.
Schedule
Remote, full-time
Some occasional business travel mentioned
Portfolio-based work, phone + email heavy
What You’ll Do
⦁ Call/email assigned customers to collect on past-due invoices
⦁ Reduce DSO and bad debt while keeping the relationship intact
⦁ Partner with customer contacts and internal Sales to remove blockers to payment
⦁ Identify and resolve billing disputes per company standards
⦁ Research unidentified payments with Finance
⦁ Perform account maintenance: refunds, credits, write-offs, etc.
⦁ Keep detailed interaction notes and updates in Oracle Financials
⦁ Provide weekly/monthly reporting on account status and progress
What You Need
⦁ High school diploma
⦁ 3–5 years B2B accounts receivable or collections experience
⦁ Advanced Excel: VLOOKUPs, Pivot Tables (non-negotiable)
⦁ Basic accounting and reconciliation skills
⦁ ERP experience required (Oracle and Siebel preferred)
⦁ Strong follow-up and follow-through, able to multitask
⦁ Ability to stay composed in tense conversations and still get results
Benefits
⦁ Pay range: approx. $24.00–$28.80/hour (based on experience/skills)
⦁ Medical, dental, vision
⦁ 401(k) with match + ESPP
⦁ PTO + 9 company holidays
⦁ Growth opportunities during their tech transformation
My straight take: this is collections with a blazer on it. You’re expected to be polite, firm, and organized, and to win without burning bridges. If you avoid conflict or hate asking for payment, don’t touch it. If you’re cool being the “friendly closer” and you love clean spreadsheets, it’s a strong remote mid-level play.
Happy Hunting,
~Two Chicks…