Own, maintain, and streamline mortgage credit policy content across internal platforms to support underwriting, appraisal, and condo/co-op teams with accurate, compliant guidance.
About CrossCountry Mortgage
CrossCountry Mortgage is a national retail lender serving all 50 states. The company is known for its entrepreneurial culture, transparent leadership, and strong employee growth focus. Teams collaborate across branches to deliver fast, compliant lending experiences.
Schedule
- Full-time, remote (USA)
- Cross-department support and deadline-driven environment
What You’ll Do
- Maintain and update credit policy and appraisal review content across SharePoint and internal systems
- Ensure accuracy, compliance, and current guideline alignment for FHA, VA, USDA, Conventional, Non-QM, and Non-Agency programs
- Monitor agency updates and bulletins, assess impacts, and coordinate revisions
- Version control and audit update history
- Gather requirements from business partners and validate content before publishing
- Organize review cycles and maintain update schedules
- Provide administrative support including document management and reporting
What You Need
- Bachelor’s degree or equivalent experience
- 3+ years residential mortgage underwriting or credit risk experience
- Proven experience writing and managing credit policy documents, SOPs, or job aids
- Strong knowledge of agency guidelines and lending regulations
- SharePoint and intranet content management experience
- Familiarity with Encompass preferred
- Excellent organization, accuracy, and communication skills
- Ability to manage deadlines and collaborate across teams
Benefits
- $75,000 – $80,000 base salary
- Medical, dental, vision
- 401(k)
- Wellness and employee support programs
Work where clarity, compliance, and communication shape the lending experience.
Happy Hunting,
~Two Chicks…