Make a direct impact in healthcare finance by helping patients and insurers resolve billing credits with accuracy and care. Optum, part of UnitedHealth Group, is hiring a Credit Balance Clerk to review accounts, reconcile credit balances, and process refunds or takebacks in a fast-paced, team-oriented environment.
About Optum
Optum is a global health services and innovation company, delivering care and technology solutions that help millions of people live healthier lives. We’re committed to advancing health equity, improving outcomes, and supporting our teams with career growth opportunities and comprehensive benefits.
Schedule
- Full-time | Day shift | Monday–Friday
- Telecommute option available within the U.S.
Responsibilities
- Review accounts, work queues, and reports to identify and resolve credit balances
- Analyze EOBs/ERAs, payments, adjustments, patient payments, and coordination of benefits
- Contact insurers when needed to validate credits or gather information
- Refund overpayments or initiate takeback requests in line with policies
- Accurately transfer payments and reconcile credit balances following established procedures
- Document account activity and maintain compliance with organizational standards
- Meet productivity and quality assurance goals while collaborating with teammates
Requirements
- High School Diploma/GED (or 4+ years revenue cycle and health/medical billing experience)
- 2+ years in credit balance or billing/collections within healthcare revenue cycle
- 1+ year of experience with Epic EHR
- Proficiency with Microsoft Word, Outlook, and Excel
- Strong data entry skills (10-key and alphanumeric)
- Ability to work in a deadline-driven environment, manage multiple priorities, and work both independently and in a team
Benefits & Compensation
- Pay range (location-based): $16.00 – $31.44/hour
- Medical, Dental, Vision coverage
- 401(k) with company contributions
- Paid leave (including Sick Leave, Holiday Pay, and other statutory benefits)
- Employee recognition programs, incentive plans, and growth opportunities
Why Join Optum
You’ll be part of a team that helps simplify the health system for everyone, while working in a supportive, diverse, and inclusive culture. With opportunities to learn, grow, and take on new roles, this is where you can build your career while making a difference.
Happy Hunting,
~Two Chicks…