Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position: Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.
Note: This position will work from home. Occasional planned travel to an office location may be required.
Outcomes and Activities:
- Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
- Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
- Provide a high level of customer service to maintain relationship with our stakeholders
- Resolve and document dealer inquiries not related to the funding process
- Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
- Welcome and onboard new dealers by offering initial funding assistance
- All other duties as assigned
- Attendance as outlined in the Operations Attendance Policy
Requirements:
- Bachelor’s degree or equivalent Credit Acceptance work experience
- Be proficient in Microsoft Word, Excel and Outlook
- Remain compliant with our policies, processes and legal guidelines
- Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
Preferred:
- Customer Service experience in a call center environment
- Interaction with auto dealers in current or past role
- Experience reviewing contracts/legal documents with a strong attention to detail
- Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Knowledge and Skills:
- Be Diligent: Hard working, Conscientious, Sense of Urgency
- Be Effective: Clear Communicator, Autonomous, Organized, Productive
- Validate information clearly and intuitively, protects all stakeholders
- Educate: Identify and close knowledge gaps with all stakeholders
- Listen actively, understand caller’s situation
- Own performance outcomes, improvement actions, attitude
- Promotes: Delivers superior Customer Service
- Effectively work independently in a fast-paced environment
- Ability to adapt well to change with the willingness to maintain a flexible schedule
- Speak clearly, professionally and articulately on the telephone
- Ability to learn quickly and apply knowledge learned
- Handle difficult conversations professionally
- Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.
Training & Schedule Requirements:
Training:
- Monday through Friday 7am-4pm PST
- Virtual Training will be conducted beginning Monday, October 14th
Schedule:
8 hour shift between the following times
- Monday -Friday; 6am – 5pm PST, working every other Saturday 6am – 4pm PST
- Monday -Friday; 6am – 6pm PST, working every other Saturday 6am – 4pm PST
- Monday -Friday: 7am – 6pm PST, working every other Saturday 7am – 5pm PST
- Monday – Friday 7am – 8pm PST, working every other Saturday 7am – 6pm PST
Targeted Compensation: $23.00-$25.00/ hour based on experience
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.