Varsity Tutors is looking for a Course Operations Representative to join our fast-growing team! As a Course Operations Representative, you will be working with our operations team to help with the day to day functions and operations of ensuring our course offerings are set up correctly for our clients. We are looking for individuals who are highly motivated, have the ability to understand the ever-changing environment, and have a passion for continuous improvement of our courses. Ideal candidates will have strong critical thinking skills, ability to multitask, the ability to work independently, and have innovative solutions. Come join our fast-growing team and help people get the educational help they need!
About Varsity Tutors:
Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer, curated gig economy platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. We’ve raised $107M million in venture capital from TCV, Learn Capital, and the Chan Zuckerberg Initiative. We also recently announced that Nerdy, the parent company of Varsity Tutors, plans to go public via a SPAC with TPG Pace Tech Opportunities later this year, with a $1.7 billion market valuation.
Responsibilities:
- Daily data entry of different applications into our Course Operations document
- Provides daily operations support to multiple areas in our Course Operations field
- Administrative projects and task
- Report out on opportunities while presenting result focused ideas
- Have high judgment when making decisions
- Be able to work independent but also collaborate with team members
- Any other responsibilities deemed necessary in the Course Operations area
Job Skills
- Able to enter data accurately and efficiently
- Experience with Zoom Application is preferred
- Attention to detail and the ability to problem solve
- Solid organization and time-management skills
- Able to multitask in a fast-paced environment
- Solid computer skills in Microsoft Office with the ability to learn our Varsity Tutors systems
- Able to communicate clearly and concisely
Qualifications:
- Bachelor level degree in any major is preferred but not required
- Understand of operations or insight as to how our Course Operations team works
- Sales, account management, or client service experience is helpful, but not required
- Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
- General computer and email knowledge – we use Google Suite and Apple products
- Availability to work some evenings/weekends
- CRM experience is preferred
- Passion for being part of a team that is dedicated to making a difference for our clients
Benefits/Culture:
- $16/hr plus a full-time benefits package
- Healthcare Plans (Medical, Dental, Vision, Life)
- 401k Company Matching Plan
- PTO, Paid Holidays, Floating Holiday (for your birthday!)
- VTO (“volunteer time off” to do community service/charity work)
- 52 hours of Free Learning Sessions per year for you or immediate family members
- Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture