Job Code: 2023-53-R-006
Location: United States – Remote
Status: Regular Full Time
Pay Range: 15.00-15.00
Responsibilities:
As a Correspondence Clerk (Digital Media), your responsibilities will be:
To accurately receive, review, scan and forward correspondence, ensuring that all federal & state regulations, contractual compliance and company guidelines and standards are met. Additionally ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements. Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines. Process and scan all correspondence efficiently and accurately. Enter appropriate status codes on the system, updates current account information, and generates letters. Distributes designated media to other departments as appropriate. Counts and logs daily production. Completes all other tasks and duties as assigned.
*Note – All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.
Required Skills and Knowledge:
• High level of ability in multi-tasking and prioritizing workload.
• Must have flexibility and able to adapt to ever changing needs and requirements.
• MS Excel & Word skills.
• Able to meet or exceed deadlines.
• Able to work efficiently independently and complete any/all workload as assigned by department management.
• Strong communication in both verbal & written business language skills.
• Responsible, dependable, conscientious, detail oriented and reliable.
Additional Requirements:
• Ability to obtain and maintain client required clearances as well as pass company regular background and/or drug screening.
• Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.
Physical Requirements:
**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements). Basic office equipment required to perform remote work is provided by the company.
• Basic office equipment required to perform remote work is provided by the company.
• Job is performed in a standard busy office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
• Reads and comprehends information in electronic (computer) or paper form (written/printed).
• Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.
• Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
• Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
• Occasionally lift/carry/push/pull up to 10lbs.
Education and Experience:
• 2-3 years general office work experience & environment
• High School diploma strongly preferred
Other Requirements:
Performant is a Government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and clearances (as applicable).
• Must submit to and pass pre-hire background check, as well as additional checks throughout employment.
• Must be able to pass a criminal background check; must not be on state/federal debarment or exclusion lists.
• Must submit to and pass drug screen pre-employment (and possibly throughout employment).
• Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
Employment VISA Sponsorship is not available for this position.