Relay Graduate School of Education (Relay) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from pre-service teachers to system-level leaders. Our mission is to ensure that all students are taught by excellent educators, in order to build a more just world where every student has a clear path to a fulfilling life.
The Registrar’s Office is committed to providing inclusive student services and support by maintaining student records with a high degree of accuracy and integrity, facilitation of deliberate student registration, transparency of registrar related policies and processes, and providing resources for successful student academic progression and completion (e.g., student registration, transcripts and enrollment letters, student academic progress and program completion operations, etc.). As such, our team is seeking a Coordinator to assist and collaborate with the Data Team in the Registrar’s Office to ensure timely and accurate transcript and enrollment verification letter fulfillment, data entry, ticketing support, and data management.
Essential Duties and Responsibilities:
Transcript and Enrollment Verification Management (80%)
- Process and fulfill transcript requests and enrollment verification letter requests daily with accuracy and timeliness
- Support daily with managing and maintaining several data systems (e.g., Excel, Google Sheets, Smartsheet, Student Information Systems [Rise, Anthology, Course Platform]) by ensuring data accuracy and timely data entry from multiple stakeholders
- Support each term with processing updates and conducting data audits for student information, including contact information, major changes, course-related updates by following set processes
- Assist with data entry, ad hoc projects, and tasks as needed in support of the Registrar’s team goals
Collaboration and Support (20%)
- Support and work effectively with other teams (e.g., Teaching Faculty, Operations, Student Financial Services, Financial Aid, Student Billing, and Technology) by following up with faculty/staff requests regarding transcripts, enrollment verification letters, and academic data on student records
- Assist the Manager of Student Records by providing timely ticketing support to students via communication platform HappyFox
- Provide excellent customer service to students and stakeholders, ensuring their needs are met promptly and professionally
- Assist with additional tasks as needed to support the Registrar’s team
Qualifications:
First and foremost, the Coordinator must share the Relay community’s commitment to working together to improve student growth and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. This includes providing teacher preparation programs that set novice teachers up to succeed in the classroom from day one; leadership programs that train new and veteran school and district leaders to best serve their school communities; and teacher-facing professional education that provides ongoing learning to educators. Additionally, for this position we’re looking for candidates that possess a combination of the following skills:
- A Bachelor’s degree, preferred
- Experience with data-entry
- High attention to detail, accuracy, and follow-through
- Focus on customer service
- Strong personal organization, including time and task management
- Experience working with Microsoft Office applications (specifically Word and Excel) and GSuite (specifically Sheets)
- A high level of grit, energy, positivity, optimism, and humor
- Authorized to work in the United States
Relay prepares teachers and school leaders to teach students of all identities and backgrounds in order to push toward a time when this country no longer faces stark educational inequities. We recruit, develop, support, and retain a diverse staff, faculty, and graduate student body because we are committed to creating a diverse, inclusive, and actively anti-racist institution. We know, and the data supports, that diversity, equity, and inclusion cultivate an environment in which people of all backgrounds can thrive and this is critical to achieving our mission of educational excellence and equity.
To fulfill that commitment, Relay encourages applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications and see yourself in this role, we would love to see your application!
COMPENSATION
Relay is committed to creating and maintaining a compensation and benefits system that supports our ability to recruit and retain a diverse and talented team. As we make decisions about compensation, we will be guided by the following values: clarity, consistency, and internal equity. The salary range for this role is $55,000 – $71,500. New hires will be offered a salary at the starting point of the range to allow for an equitable starting salary process and continual salary growth during an employee’s time at Relay GSE.
To ensure internal pay equity:
- Relay does not currently differentiate starting salary offers based on years of experience,
- All staff salaries will be capped at the salary range maximum, and
- Relay does not negotiate salary offers.
Relay offers a comprehensive total rewards package. For full-time roles, this includes health insurance benefits, disability and life insurance, retirement plan, professional development, gym reimbursement, adoption assistance, paid time off (PTO), parental leave, etc. To learn more about Relay’s benefits, please visit here.
WORK LOCATION POLICY
Employees must have a primary work location within the U.S., where they are legally authorized to work. Relay is a registered employer in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington State and Washington DC. Please note that Relay Graduate School of Education’s headquarters are in New York City. Employees who choose to perform work from states not listed here will be subject to NYC state withholdings.
Start Date: October 2023; or As soon as possible