Ensure accuracy, compliance, and patient safety by reviewing and transcribing healthcare records for quality assurance. This is a remote role for detail-driven professionals with transcription, call center, or QA experience in a healthcare-related environment.
About Cardinal Health Sonexus™ Access and Patient Support
Cardinal Health Sonexus™ helps specialty pharmaceutical manufacturers remove barriers to care so patients can access and remain on needed therapies. With expertise in pharma, payer, and hub services, Sonexus delivers best-in-class solutions that streamline onboarding, adherence, and affordability. Backed by Cardinal Health’s global reach, we’re driving better outcomes with advanced technology and individualized care.
Schedule
- Full-time remote role (40 hours per week)
- Training: 8:00am–5:00pm CST, mandatory attendance
- Standard hours: Monday–Friday, 8:00am–5:00pm CST
- Flexibility required for voluntary/mandatory overtime based on business needs
- Requires a quiet, private, distraction-free workspace with high-speed hardwired internet (minimum 15Mbps download, 5Mbps upload, ping <30ms)
What You’ll Do
- Transcribe inbound and outbound patient/provider calls promptly and accurately
- Review adverse events and ensure proper reporting before submission to client QA teams
- Verify that all documentation meets client and regulatory guidelines
- Identify trends and training needs through transcription review and escalate appropriately
- Maintain a high level of technical proficiency and knowledge of client programs/products
- Collaborate with dynamic teams and work effectively in integrated environments
- Ensure neat, accurate transcription with strict adherence to timelines
What You Need
- 2 years of call center experience preferred
- 2 years of transcriptionist experience preferred
- 2 years of quality review experience preferred
- Certified Medical Transcriptionist (CMT) strongly preferred
- Knowledge of medical terminology and QA processes
- Excellent listening, organizational, and multitasking skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Benefits
- Pay range: $17.90 – $25.60 per hour (based on experience and location)
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA) and flexible spending accounts (FSAs)
- 401(k) savings plan
- Short- and long-term disability coverage
- Paid parental leave
- Access to wages before payday with myFlexPay
- Healthy lifestyle programs and work-life resources
This is a chance to use your transcription and QA expertise to directly impact patient safety and care.
Bring your precision and focus to a role that drives compliance and trust in healthcare.
Happy Hunting,
~Two Chicks…