With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.
Don’t take our word for it. The external “Great Place To Work” survey found that:
- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not “just a job.”
- 89% feel that when you join the company, you are made to feel welcome.
- 91% feel people here are treated fairly regardless of their race.
- 87% feel people here are treated fairly regardless of their gender.
The Coordinator, Development Data is responsible for assisting with the management of donor records.
Principal Duties and Responsibilities (*Essential Duties)
- Organize and maintain confidential donor records using donor management systems.*
- Perform data mapping, transformation, validation, and testing of data imports while ensuring timely and accurate processing.*
- Review, clean, and manipulate donor data sets of varying complexity for import.*
- Design and generate accurate queries, exports, reports, data files, and lists.*
- Continually review and optimize data management processes to improve methods for accuracy, quality control, loading data, and extracting data from donor management systems.*
- Perform regular database maintenance, changes to user accounts, global changes, reporting, queries, and data integrity processes to achieve the goal of providing current, consistent, and accurate data.*
- Develop and deliver clear and accurate data hygiene tracking and reporting processes.*
- Provide professional and courteous customer service to all stakeholders through verbal, written, and electronic communications.*
- Provide training and onboarding for users of donor management systems.*
- Acquire an intermediate-level knowledge of current donor database systems.*
- Create, review, follow, and update documentation for assigned processes and procedures.*
- Other duties as assigned.
Job Specifications
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 0-2 years work experience, preferably in a development support role. Relevant experience in a military, not-for-profit, multicultural and/or global organization preferred.
- Demonstrated proficiency in written and oral communications. Ability to communicate using multiple channels with tact and poise.
- Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Prior experience with Raiser’s Edge preferred.
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
- Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.
Details
- This position is a remote position.
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check – education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that’s not enough to convince you, here are some direct quotes from employees:
- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch – I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great – PTO and 401k matching are top level.
- There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
- Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn’t think of a better organization to work for.
- The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
- The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. APPLY HERE