Employer: Xcenda
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
- Must convey professional communication with physician offices at all times both orally and written.
- Responsible for proper communication and documentation of clarification requests and follow up, including documenting progress in Pathpoint Rx.
- Answers and resolves internal inquiries within committed timeframes.
- Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests.
- Receives written prescription clarifications or refill requests and must verify that information is complete and accurate.
- Complies with all appropriates policies, procedures, safety rules and regulations.
- Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues.
- Performs other duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Normally requires three (3) years of experience in a healthcare-related call center environment, pharmacy physician’s office or social service environment. Pharmacy technician active registration with the State Board of Pharmacy required.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong oral and communication skills necessary.
- Computer literacy with MS Office application such as Outlook, Word, Excel, Access
- Excellent written and oral communication skills.
- Strong time management, organization skills, initiative, professional demeanor and positive attitude.
- Attention to detail, quick study, self-motivated, proactive and the ability to work independently with a high degree of initiative.
- Active Pharmacy Technician registration according to the state board of pharmacy
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule: Full time