Contracts and Compliance Specialist

Poll Everywhere

Poll Everywhere is a 60+ person growing B2B SaaS company on a mission to make presentations more inclusive. Transforming presentations into two-way conversations, our platform enables presenters to create interactive questions, words clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as Google, AT&T, and Target.

Our Security & Compliance team is small but mighty- in addition to the other duties and responsibilities of the team, we’ve successfully built and maintained the Company’s SOC 2 (System and Organization Controls) Type 2 compliance for the last four years in addition to bulking up our security and privacy controls in order to become an ISO 27001 and ISO 27701 (International Organization for Standardization) compliant company.

The Contracts & Compliance Specialist will perform in Poll Everywhere’s Security and Compliance department, work remotely, and report directly to the Director of Business Compliance. The role will assist the company in its delivery of commercial legal, compliance and security services – particularly contracting and compliance-related support for Sales, Customer Success, Customer Support, Product Development, and Operations stakeholders. Additionally, the Contracts & Compliance Associate will be involved in quality management of risk and compliance with laws, company policies and domestic and international standards. The role includes contract drafting and negotiation for low to medium complexity contracts, administrative support for high complexity contracts, involvement in maintaining SOC 2 and ISO compliance.

Objectives of the role

  • Administer and negotiate lower complexity contracts, including non-disclosure agreements, standard customer contract renewals, data processing agreements, etc., with minimal assistance
  • Support more complex contract structuring and negotiation of customer MSAs (Master Service Agreements), implementation service and managed service SOWs (Statements of Work)
  • Support Security and Compliance with Customer Questionnaires
  • Liaise with Company outside-counsel, when needed, for customer and vendor contracting
  • Examine contracting outputs for completeness and accuracy
  • Enforce and, when necessary, create contracting processes to support compliance and company policies
  • Maintain database for accuracy of contractual obligations

Daily & monthly responsibilities

  • Review routine agreements and/or legal documents and make recommendations for changes
  • Ensure that employees understand and comply with company contracts
  • Process and maintain organizational hygiene of contracts and relevant agreements, ensuring the most accurate and up-to-date versions and correct placement of all documents within the filing system
  • Understand & maintain the database of “contractual obligations” & effectively communicate those out to ensure all parties are aware and comply with them
  • Maintain accuracy of agreement boilerplates
  • Triage relevant customer requests, communicating in tandem with other departments to ensure seamless handoff, distribution and completion of tasks
  • Complete customer questionnaires (eg: RFPs, security, etc.) in an accurate and timely manner
  • Respond to internal inquiries (e.g. Contractual obligations, Customer questionnaires, etc.) and act as the ‘go-to’ point of contact
  • Take action on, respond to and log compliance related requests by customers (e.g. GDPR-Right to be Forgotten)

Quarterly & yearly responsibilities

  • Participate and assist Security and Compliance team with SOC 2 and ISO audits
  • Analyze gaps in any current processes. Create, introduce and implement new and improved processes as needed
  • Document learnings and create a playbook for the Security & Compliance Department, working with other department members to accurately capture important information in an organized way

Skills you need to be successful in the role

  • 1-3 years of experience in the production and/or negotiation of commercial contracts or comparable work
  • Proficiency in Dropbox; Adobe; Microsoft Office; Google Drive
  • Responsible, inquisitive, self-starter – you problem solve by rolling up your sleeves and seeking answers as needed
  • Detail-orientation with excellent organizational and multitasking skills to enable efficiency and effectiveness in completing deliverables remotely and independently
  • Strong interpersonal skills with the ability to develop and maintain productive partnerships with both internal and external stakeholders, execute effective cross-team collaboration and drive issues to resolution and completion

Nice to have’s

  • Ability to navigate and operate within Asana and Notion; agility with new software applications
  • Experience participating in SOC and ISO audits

Total rewards & salary at Poll Everywhere

  • At Poll Everywhere we offer a comprehensive total reward and total cash compensation package.
  • Our total rewards package includes medical, dental, and vision benefits – We cover 100% of your premiums for the basic plan and 50% for dependents’ medical enrollment. We offer a PPO and an HSA/FSA. Up to a $100 monthly company match to your Health Care FSA or HSA account.
  • A PollEvian’s total cash compensation package is composed of two parts: a base salary and a potential 8% company-wide end-of-year bonus on top of the base salary.
  • Our salary ranges take into account a wide range of factors that are considered in making compensation decisions including but not limited to: the breadth and number of direct years of experience for the role we are hiring for within the SaaS industry, based on our company size. All salaries at Poll Everywhere also have a geographic differential associated with the location at which the position may be filled.
  • The hiring salary range for this role is $64,000 to $80,000 annually in most geographic locations across the United States. At the time of your initial call with our talent team please be ready to confirm your current location.

From us to you!

  • Summer Fridays – 4-day work weeks for 12 weeks total from May-August 2023
  • $500 work-from-home stipend to get you set up for 2023 ($200 annual WFH stipend for all PollEvians after their first year)
  • $1,000 annual self-development budget + 2 additional days of PTO
  • $150/month internet & personal cell phone reimbursement
  • Monthly coffee and or tea subscription

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We’re committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you