This is a telehealth billing + AR role for someone who can live inside Athena, untangle claims fast, and keep patients informed without making them feel like they’re being sent to collections. You’ll troubleshoot, follow up, audit for trends, and help tighten the revenue cycle while protecting the patient experience.
About Midi Health
Midi Health provides virtual care focused on women 40+, supporting perimenopause, menopause, and other midlife health needs with a compassionate, modern approach. They’re building a digital-first care model that blends clinical quality with a strong patient experience.
Schedule
- Fully remote (WFH)
- Shift options: Monday–Friday 11:00 AM–7:00 PM ET or 8:00 AM–4:30 PM PT (includes 30-min unpaid lunch)
- Must be authorized to work in the U.S. without current or future visa sponsorship
What You’ll Do
- Use the Athena platform to troubleshoot and resolve claims for telehealth services, ensuring compliance with internal coding guidelines, payer rules, and regulations
- Coordinate with the clinical team to confirm insurance coverage, eligibility, and benefits before telehealth visits
- Help patients understand financial responsibility and payment options available through Midi
- Manage and collect patient accounts receivable (AR), including follow-up on balances, denials, and unpaid claims
- Participate in audits/reviews of billing data and documentation to identify errors, discrepancies, and revenue cycle trends
- Work with insurers and third-party billing vendors to resolve disputes, negotiate payment arrangements, and optimize telehealth reimbursement
- Track and adhere to KPIs and internal revenue cycle metrics
- Join cross-functional projects to improve patient experience, streamline RCM workflows, and implement tech improvements
What You Need
- 2–3 years of medical billing and coding experience
- 2–3 years of patient AR collections experience
- Experience with Athena (or similar billing platform), including statements, payment plans, and balance negotiations
- Familiarity with Zendesk or similar support platforms
- Strong knowledge of CPT, ICD-10, and HCPCS guidelines
- Telehealth billing experience strongly preferred
- Sharp attention to detail and strong problem-solving instincts
Benefits
- Hourly rate: $23–$25/hour (based on experience)
- Fully remote work-from-home setting
- Contract role (no benefits listed in the posting)
Interview Process
- Recruiter interview (30 min)
- Hiring manager + Billing Specialist interview (30 min)
- Department leader interview (30 min)
- Functional leader final interview (30 min)
Quick reality check: this role wants a billing person who can talk to humans. If you’re strong in Athena + claims troubleshooting and you can explain money stuff without sounding cold, you’ll be dangerous here.
Happy Hunting,
~Two Chicks…