Help clients transition safely and smoothly out of virtual mental health treatment while supporting the providers who care for them. This role is perfect for someone who loves coordination, clear communication, and being the steady bridge between treatment and long-term support.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people facing complex mental health, substance use, and eating disorder challenges. Their mission is to remove barriers to care and connect clients, families, and providers through high-quality, wraparound support. As a fast-growing virtual care organization, they’re expanding access nationwide and reshaping what modern mental health treatment looks like.
Schedule
- Full-time, remote position within approved states
- Role not available in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN
- Late afternoon and evening availability required
- Standard weekday coverage with some flexibility based on client and referral needs
What You’ll Do
- Serve as a primary contact for referral sources such as hospitals, outpatient providers, schools, and agencies, ensuring a supportive experience for all parties
- Provide timely treatment updates to referring providers and answer questions about referred clients
- Develop comprehensive discharge plans for clients completing Charlie Health, including aftercare referrals and next-step coordination
- Use and maintain a nationwide provider database to identify appropriate outpatient, step-down, or community resources
- Make referrals using each provider’s preferred communication channel and confirm successful placement
- Document all contact and discharge planning activity in progress notes and communicate updates to therapists, case managers, and treatment teams
- Collaborate closely with internal teams (clinical, admissions, outreach, and partnerships) to ensure smooth transitions and aligned care
- Track and meet performance metrics and goals related to communication, placement, and follow-up
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum 2 years of relevant experience in healthcare or client-facing roles such as case management, discharge planning, referral relations, admissions, or outreach
- Strong interpersonal and relationship-building skills with a client- and provider-facing mindset
- Comfort working against concrete metrics and targets
- Excellent written and verbal communication skills
- Extreme attention to detail and strong organizational habits
- Ability to thrive in a fast-paced virtual care environment and learn new processes quickly
- Work authorization in the United States with native or bilingual English proficiency
- Proficiency with Salesforce and Google Suite/Microsoft Office
Benefits
- Expected base pay: $52,500–$60,000 per year, depending on location and experience
- Potential eligibility for additional incentive or bonus compensation
- Comprehensive benefits package for full-time, exempt employees
- Fully remote behavioral health role with nationwide impact
- Opportunity to support meaningful continuity of care for young people and families
If someone wants a remote coordination role where every email, call, and referral directly supports a client’s next chapter, this one hits that sweet spot.
Happy Hunting,
~Two Chicks…