If you’re great at relationship-based coordination and you can build solid discharge plans that don’t fall apart the minute a client logs off, this role is built for you. You’ll keep referral sources informed during treatment and help clients land real aftercare options when they discharge.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, coordination, and strong outcomes from home.
Schedule
- Remote (United States)
- Full-time (exempt)
- Not available to candidates in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, Washington DC
What You’ll Do
- Provide consistent, high-quality treatment updates to referral sources (hospitals, outpatient practices, schools, government orgs)
- Build and maintain trusting relationships with referral providers through professional, collaborative communication
- Coordinate discharge planning and create comprehensive, clinically appropriate aftercare plans
- Identify appropriate aftercare resources and make accurate, timely referrals for discharging clients
- Use and maintain a nationwide provider database to find strong-fit referral options
- Place referrals through each provider’s preferred communication channel
- Follow up with clients and/or external providers to confirm placement and smooth transitions
- Ensure receiving providers have all required clinical materials to evaluate/accept referrals
- Document case management contacts in progress notes and update therapists/case managers and the treatment team
- Collaborate with internal stakeholders (clinical team, admissions team, outreach/partnerships) to support client needs
- Follow policies, procedures, and performance metric expectations
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 2+ years relevant experience (healthcare strongly preferred), such as:
- Case management
- Discharge planning
- Referral relations
- Admissions
- Outreach
- Strong relationship-building and listening skills
- Metrics-minded and comfortable working toward concrete targets
- Excellent written and verbal communication
- Highly organized with sharp attention to detail
- Ability to move fast, learn quickly, and stay calm in a high-volume environment
- Proficiency in Salesforce + Google Suite / Microsoft Office
- Work authorized in the U.S.; native or bilingual English
Benefits
- Comprehensive benefits for full-time, exempt employees
- Base pay: $52,500–$60,000 (final offer varies by location and experience)
- Total compensation may also include incentives, discretionary bonuses, and additional Charlie Health-sponsored benefits
Quick reality check: This is basically “relationship manager + discharge planner + logistics” in one. If you don’t like follow-ups and documentation, it’ll chew you up. If you love getting the handoff right, you’ll shine.
Happy Hunting,
~Two Chicks…