Help clients land on their feet after intensive mental health treatment. As a Remote Continuing Care Coordinator with Charlie Health, you’ll connect clients and families to the right aftercare providers, keep referral partners in the loop, and make sure no one falls through the cracks when treatment ends.
About Charlie Health
Charlie Health delivers personalized, virtual intensive outpatient treatment for people dealing with complex mental health, substance use, and eating disorder challenges. By combining individual, group, and family therapy online, they expand access to high-quality, evidence-based care from home. Their model is built on connection, collaboration, and continuity of care, especially at critical transition points like discharge.
Schedule
- Full-time, remote role within the United States
- Not available to candidates in AK, ME, Washington DC, NJ, CA, NY, MA, CT, CO, WA State, OR, or MN
- Standard weekday schedule with late afternoon/evening availability preferred
- Fast-paced, metrics-driven environment with clear performance expectations
What You’ll Do
⦁ Build supportive relationships with clients, families, and referral sources (hospitals, outpatient providers, schools, agencies) to understand their needs and preferences
⦁ Provide timely, professional treatment updates to referring providers and respond to questions about shared clients
⦁ Develop comprehensive discharge plans for clients completing Charlie Health programs, focused on continuity of care and clinical appropriateness
⦁ Use and maintain a nationwide provider database to identify and coordinate appropriate aftercare referrals
⦁ Make referrals using external providers’ preferred communication channels and follow up to verify placement
⦁ Ensure receiving providers have all necessary clinical materials and information to assume care
⦁ Document all case management and coordination contacts in progress notes and communicate updates to therapists, case managers, and treatment teams
⦁ Partner closely with internal teams (clinical, admissions, outreach, partnerships) to support smooth transitions and shared goals
⦁ Meet performance metrics related to throughput, accuracy, responsiveness, and relationship management
What You Need
⦁ Bachelor’s degree in health sciences, communications, psychology, social work, or a related field
⦁ At least 2 years of relevant experience (healthcare, case management, discharge planning, referral relations, admissions, or outreach)
⦁ Strong interpersonal and relationship-building skills, with a client- and partner-focused mindset
⦁ Comfort working against concrete targets and KPIs in a results-oriented environment
⦁ Excellent written and verbal communication skills and professional phone/email presence
⦁ Exceptional organization and attention to detail across multiple cases and stakeholders
⦁ Work authorization in the United States and native or bilingual English proficiency
⦁ Ability to learn quickly and thrive in a fast-paced, evolving environment
⦁ Proficiency in Salesforce and Google Suite/Microsoft Office
Benefits
⦁ Expected base pay range around $52,500–$60,000 per year, depending on location and experience
⦁ Comprehensive benefits package for full-time exempt employees (health, dental, vision, retirement options, and more)
⦁ Potential access to incentive compensation, discretionary bonuses, and other short/long-term incentive programs
⦁ Fully remote role with meaningful impact in behavioral health and client outcomes
⦁ Opportunities to grow with a rapidly expanding, mission-driven organization
If you’re ready to turn your coordination skills into real, long-term stability for clients leaving treatment, this is a strong fit.
Happy Hunting,
~Two Chicks…