Help clients land softly after treatment. You’ll coordinate updates with referral partners and build clear, compassionate aftercare plans so families know exactly what comes next.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for people with complex needs—bringing clients, clinicians, and families together for real continuity of care. The team expands access nationwide and is focused on measurable outcomes from the comfort of home.
Schedule
- Fully remote, full-time (U.S.)
- Not available in: AK, CA, CO, CT, DC, MA, ME, MN, NJ, NY, OR, WA
- Late afternoon/evening availability may be required
What You’ll Do
- Provide timely treatment updates to hospitals, outpatient providers, schools, and agencies
- Build rapport with referral sources; answer questions and coordinate documentation
- Develop comprehensive discharge plans and identify appropriate aftercare resources
- Use and maintain a nationwide provider database; make referrals via preferred channels
- Confirm placement with clients/providers and document case management contacts
- Collaborate with clinical, admissions, outreach, and partnerships teams to remove barriers and keep transitions on track
- Meet performance targets while maintaining exceptional service standards
What You Need
- Bachelor’s in health sciences, communications, psychology, social work, or related field
- 2+ years in healthcare (case management, discharge planning, referral relations, admissions, or outreach)
- Excellent interpersonal, listening, and written communication skills
- Metrics-driven mindset with strong organization and attention to detail
- Proficiency with Salesforce and Google Suite/MS Office
- Authorized to work in the U.S.; English fluency (Spanish a plus)
- Comfortable thriving in a fast-paced, high-growth environment
Benefits
- Comprehensive medical, dental, and vision
- Paid time off, holidays, and parental leave
- Performance-based incentives and opportunities for growth
Interviews move quickly on this team—get in early if it’s a fit. Make the handoff from treatment to aftercare seamless for every family.
Happy Hunting,
~Two Chicks…