Help clients and families transition smoothly by coordinating treatment updates and discharge planning with referral sources.
About Charlie Health
Charlie Health’s mission is to connect people to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients, clinicians, care teams, and loved ones. By focusing on people with complex needs, we expand access to meaningful care and drive better outcomes from home.
Schedule
- Remote, United States (#LI-REMOTE)
- Standard full-time schedule with flexibility to support client and referral source needs
- Evening availability preferred
Responsibilities
- Provide consistent, professional treatment updates to referring providers and answer questions
- Develop comprehensive discharge plans for clients completing treatment
- Make timely, accurate referrals to aftercare providers and verify placement
- Use nationwide provider database to identify referral options
- Document case management contacts and updates; collaborate with clinical teams
- Build trusted relationships with referral partners, clients, and families
- Partner with Clinical Outreach and Partnerships teams to understand provider capabilities
- Achieve performance metrics and adhere to policies and compliance standards
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 2+ years of relevant experience (e.g., case management, discharge planning, admissions, referral relations, outreach)
- Strong communication, listening, and relationship-building skills
- Metrics-driven mindset; highly organized with attention to detail
- Proficiency with Salesforce and Google Suite/Microsoft Office
- Ability to thrive in a fast-paced environment and learn quickly
- Work authorization in the United States; English proficiency required (Spanish bilingual a plus)
Benefits
- Base salary: $52,500–$60,000 annually (based on location, experience, and equity considerations)
- Eligible for incentive compensation, discretionary bonuses, and other short- and long-term packages
- Comprehensive Charlie Health-sponsored benefits for full-time exempt employees
- Remote work flexibility
Ready to make a lasting impact by ensuring clients receive the right care at the right time? Apply today and help us expand access to behavioral health treatment.
Happy Hunting,
~Two Chicks…