Path is a healthcare company powered by technology, dedicated to making mental health care work for everyone. Path prioritizes clinical quality first and foremost, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is available to see you on your schedule.
We are deeply committed to providing high-quality care that improves the lives of patients, investing in the providers who deliver that care, and always operating in an ethical and compliant manner.
What we’re solving
Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. There’s a good chance someone close to you could have used the help, even if it wasn’t obvious to the people around them. We’re here to fix this.
Our Mission
Path’s mission is to make mental healthcare work for everyone.
About The Role
The Support Content Specialist will play an integral role in the success of Path’s clients and client-facing teams. We are looking for an experienced Content Specialist who is highly organized, able to synthesize complex content for multiple audiences, and can proactively spot and close gaps in content. We are looking for a skilled communicator and project manager who can own the organization and quality of our Internal Knowledge Base, and client-facing Help Centers, while working with cross-functional stakeholders and subject matter experts. Our team is passionate about helping our clients and Support teams find fast, effortless solutions.
You Will
- Manage and complete a high volume of content requests ranging from written knowledge base and educational content, macro creation, and training modules/content
- Partner with other Content Specialists on our Homebase page and weekly Newsletters, to alert internal teams of recent changes and updates
- Look for opportunities to proactively improve content
- Audit and reorganize our Internal Knowledge base and client-facing Help Centers continuously for accuracy, freshness, and usability
- Work with the Training Content Creators and Cross-functional owners to create content for new processes and product releases
- Communicate changes across our Knowledge Base, Help Centers, and keep Macros up to date with changes
Required Qualifications
- 2+ years of experience creating and/or managing content libraries
- Experience in or working with Customer Service Teams
- Experience working in Tech
- Excellent written and verbal communication skills
- Detail-oriented, nothing slips through the cracks
- Proven time management skills to effectively coordinate multiple projects
- Able to break down complex ideas and documents into easy-to-understand workflows for Support teams
- Ability to work with minimal direction and proactively ask “how can this be better?”
- Experience creating or outlining processes
Preferred Qualifications
- Start-up Experience
- Experience using Zendesk
- Experience using Project Management tools such as Asana
- Experience working in Health Care or the Medical Profession
- Experience creating training
Our Team
The people of Path are what truly define our mission and determine our impact on the communities we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.