Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Responsibilities:
- Manage and publish content on our website using Drupal content management system (CMS).
- Collaborate with cross-functional teams (marketing, design, development) to gather and update website content, ensuring its accuracy and adherence to brand guidelines.
- Format and optimize content for the web, including text, images, videos, and other media assets.
- Perform quality assurance checks to ensure that content is displayed correctly across different browsers and devices.
- Troubleshoot and resolve content-related issues, such as broken links, missing images, or formatting errors.
- Monitor and maintain website navigation and overall structure, ensuring a seamless user experience.
- Assist in maintaining website metadata, such as page titles, meta descriptions, and keywords, to improve search engine optimization (SEO).
- Contribute to the development and documentation of content publishing processes and guidelines.
- Provide training and support to content contributors on using the CMS and following content publishing procedures.
Requirements:
- Bachelor’s degree in Marketing, Communications, Information Technology, or a related field.
- Proven experience in web content management or a similar role.
- Strong knowledge of content management systems (e.g., WordPress, Drupal, Joomla) and web publishing workflows.
- Proficiency in HTML, CSS, and basic web design principles.
- Familiarity with SEO best practices and web analytics tools (e.g., Google Analytics).
- Excellent attention to detail and ability to maintain consistency and accuracy in published content.
- Strong problem-solving skills and ability to troubleshoot content-related issues.
- Ability to work collaboratively in a cross-functional team environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
Preferred Qualifications:
- 1-2 years of experience with responsive web design and mobile optimization.
- Basic graphic editing skills using Figma.
- Understanding of web development languages and frameworks (e.g., JavaScript, Bootstrap).
- Familiarity with version control systems (e.g., Git).