If you live online and can stay calm while the comments section catches fire, this role is basically “keep the community clean and the vibes controlled” across the loudest platforms on Earth.
About SupportYourApp
SupportYourApp is a global Support-as-a-Service company (since 2010) providing customer and technical support for major brands across 30+ countries and 60 languages. You’d be joining a remote, international environment built around their “People First” approach.
Schedule
- Contract, Remote (Johannesburg, South Africa)
- Flexible schedule, but you must be available for after-hours and weekend shifts
- No time-tracking requirements (per posting)
What You’ll Do
- Monitor and moderate comments, live chats, DMs, and community spaces (YouTube, Reddit, Discord, forums, etc.)
- Review, approve, or remove posts/comments based on documented moderation guidelines
- Apply actions consistently and follow procedures closely
- Flag trends, recurring feedback, and audience sentiment for internal teams
- Escalate issues using internal processes
- Support live show moderation (real-time chat oversight)
- Collaborate with content, production, and support teams to improve community experience
What You Need
- Fluent English (C1+ written and spoken)
- Strong understanding of online culture and how communities behave on major platforms
- Experience moderating active communities (high engagement is a plus)
- Comfortable making judgment calls within rules, consistently
- Able to work independently and stay organized/detail-focused
- Reliable availability for nights/weekends when needed
Benefits
- Flexible schedule
- Fully remote collaboration
- International, inclusive environment
- Compensation in USD
- Referral rewards
- Development-focused leadership and learning culture
- Note: benefits may vary since this is a contractor role
Happy Hunting,
~Two Chicks…