We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Content moderators are crucial in the process of ensuring the safety and functionality of online platforms that rely on user-generated content. They have to review massive amounts of textual, visual, and audio data to judge whether it complies with the predetermined rules and guidelines for the safety of a website.
Content Moderators help platforms uphold their Trust and Safety programs — and ultimately, provide real-time protection for their user base. Their efforts are focused on removing inappropriate and harmful content before it reaches users.
What does a day in the life of a Content Moderator look like?
Moderate posts (text and images), comments (text), episodes, and various content for users/customers
Proofread, review and edit documents for accurate use of grammar and content
Deliver high-quality content review
Consistently and accurately Review, maintain and curate data
Reply to customer questions on your social media posts, blogs and forums
Protect your social media page’s users from inappropriate content or harassment
Promote a strong and positive community for your brand
Protect your social media page’s users from inappropriate content or harassment
Use software to monitor content for certain words or image types, then make human judgments about the content
Determine if a user’s post meets the guidelines of the platform and the group
Remove offensive posts, offensive language, and spam comments
What are the required qualifications of a Content Moderator?
At least 1 year experience in content moderation
Knowledge or experience with Discord and/or NFT is a plus
Proficient in Zendesk and MS Teams
Unbiased decision making skills
Excellent English Communication skills
Detail Oriented
Must be authorized to work in the Philippines
Having these qualifications are helpful, but not required
Experience in media/discord content moderation
Accuracy and efficiency with very good organizational skills and ability to manage tasks simultaneously
Demonstrates the ability to work as part of a team adding a positive attitude and business focus
Required personal computer/laptop specifications and internet speed
Processor: Intel i5 or equivalent Ryzen 5
RAM: 8 GB
HDD: 250GB
Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
Windows OS build model 21h2 and up
Sound card and video card (built-in is okay)
Minimum 19″ of Monitor, preferably 22″
USB Headset
Internet Speed at least 25MBPS or higher
***Mac Os, Macbooks do not qualify
PERSONAL DATA CONSENT DEED – (Employees and Prospective Employees). This Consent Deed outlines how your Personal Data will be managed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173 or “DPA”) which strives to protect the personal data of individuals. Please read the full Consent Deed here -http://bit.ly/DPASN2 (copy the URL and paste it to a browser to see).
By submitting your application, you fully understand that you are giving consent to the disclosure and sharing of my Personal Data to the Data Processor for the purposes stated herein. You are also giving your consent to the disclosure and sharing of your Personal Data to the Data Processor for the purposes stated herein.
Ninja Perks and Benefits
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.