ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation!
Do you have a Content Moderation background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Mods will be moderating auto-flagged content. When customers input text to be auto-generated into a voiceover, sometimes the content is flagged by the filter. This content is moderated using our client’s internal web-based moderation tool. Content that requires escalation will be handled via Slack channel. Workflow and escalation documentation will guide Mods in identifying and scoring flagged content, thus providing a clear and concise decision matrix.
Project Hours (All Times Pacific):
Monday – Friday Shift #1: 9 am – 12 pm
Monday – Friday Shift #2: 3 pm – 6 pm
Saturday Shift: 1 pm – 6:30 pm
Sunday Shift: 1 pm – 6:30 pm
*Some weekend availability required
To be discussed in the interview phase
10 hours per week
90 days (as needed)
What We Are Looking For:
Detailed & process-oriented
Experience in following documented workflows and escalation matrices with a high degree of accuracy preferred
Content Moderation experience who can identify potential ‘loopholes’ or “misflagged” content in process documentation and make suggestions with supporting evidence
Comprehensive writing/reading (English) skills are a must
Strong analytical skills for discerning different degrees of content compliance
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process