Who We Need:
The Transaction Coordinator will assume primary responsibility for all communication with borrowers, contractors, builders, inspectors, and municipalities following the origination process. This team member will be responsible for collecting and validating all associated mortgage loan documents and the corresponding underwriting requirements, verification, analysis, and the corresponding data entry into the system of record for loan files. This includes requesting and reviewing all related documentation and updating the system of record continually to ensure the third party documents are complete.
What You Will Do:
- Represent the organization to internal and external customers, vendors, members of state and regional government entities and other organizations well by providing exceptional customer service and effective communication skills, both in writing and orally.
- Ensure daily, weekly, and monthly internally specified requirements surrounding successful new file welcome contacts, closings, fundings, and customer satisfaction ratings are met.
- Work as a team with sales, transaction assistants, underwriting, closing, funding, and management to ensure assigned loans are being processed with timeliness, attention to detail, accuracy, and within compliance of corporate policies, agency, and all state and federal laws.
- Responsible for finding solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions for restructuring loans in addition to explaining underwriting conditions to borrowers and loan originators alike.
- Address, resolve, and respond to any consumer concerns related to the processing of the loan and consumer experience as it relates to the underwriting approval and surrounding requirements, all while providing exceptional customer service.
- Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, and demonstrating a commitment to professional ethics
- Process documents in an accurate and timely manner to ensure proper audit procedures are followed.
- Develop effective professional partnerships with all colleagues.
- Assist Transaction Assistants with questions relating to third-party documentation requirements and general mortgage and processing concepts.
What You Need:
- High school diploma or GED.
- Demonstrate responsibilities for multi-faceted direction and planning; must be a fast paced individual with ability to adapt well to change.
- Excellent verbal and written communication skills.
- Excellent analytical and organizational skills with attention to detail
- Ability to take direction and comprehend training.
- Ability to work closely within a team structure.
- Exceptional computer skills, and working knowledge of Microsoft Suite, specifically Word and Excel.
- Familiarity with mortgage process and mortgage documents.
- Working knowledge of mortgage-related software, ability to quickly learn and comprehend proprietary software Octane.
- Solid Knowledge of TRID, RESPA, FHLMC, FNMA, FHA, VA program guidelines.
- Exceptional customer service and effective communication.
- Multi-state processing experience a plus.
- Possible State license required for processing loans in certain state(s).
- Constant phone interaction required.
- Extended and weekend work hours may be required.
What We Offer:
- Strength, Stability, and Vision.
- Great compensation package.
- Opportunity for career growth.
- A commitment to be a relevant market leader – we are aiming for the top!
- Octane, our engineered proprietary technology that is transforming the mortgage industry.
- An empowered culture where your ideas are important and your voice matters.
- Full Benefits, beginning the first day of the month following your start date, including – Medical, Dental, Vision, Life, Disability Insurance, and much more.
- Generous paid time off package that also includes all major holidays.
- 401K w/ 50% match – Beginning the 1st of the month following 30 days of employment.