Help keep complex healthcare cases moving by coordinating high-priority conference calls that directly impact patient care. This fully remote admin role is for someone who lives in the details, handles last-minute changes without panicking, and loves being the calm center in a fast-moving day.
About Paradigm
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. Since 1991, they’ve led the way in value-based care with deep clinical expertise and strong partnerships across patients, payers, and providers. They’ve been certified as a Great Place to Work® and named to Fortune’s Best Workplaces in Health Care™, reflecting their commitment to an inclusive, employee-centric culture.
Schedule
- Full-time, hourly role
- Pay range: $20 – $23 per hour (based on experience and location)
- Fully remote, hiring in/around: Houston, TX; Chicago, IL; Tampa Bay, FL
- Standard business hours with the need to juggle time-sensitive calls
What You’ll Do
- Coordinate and schedule conference calls for Network Managers, Medical Directors, internal staff, and carrier contacts
- Work with the Paradigm management team to prioritize and organize conferences by urgency and required timelines
- Partner with designated contacts to establish carrier availability for customer education calls
- Act as a liaison for internal and external customers, providing professional, solutions-oriented customer service
- Manage frequent high-demand, high-urgency situations calmly and efficiently
- Communicate with internal teams, physicians, and medical staff in a clear and professional manner
- Safeguard IT systems by following Paradigm’s security policies, protecting passwords, and promptly reporting security incidents
- Produce clear written correspondence and maintain accurate scheduling and communication records
What You Need
- High school diploma or equivalent (required)
- Minimum 5 years of experience in administrative support in a fast-moving, demanding environment
- Intermediate to advanced computer skills, including strong knowledge of Microsoft Word and Outlook
- Excellent oral communication skills and professional phone presence
- Strong customer service mindset with upbeat, attentive telephone skills
- Proven ability to prioritize workload, work with minimal supervision, and handle last-minute changes
- Solid problem-solving skills: able to define issues, collect data, draw conclusions, and find creative solutions
- Comfortable multitasking and juggling multiple priorities in a fast-paced setting
Benefits
- Medical, dental, and vision insurance (PPO, HDHP, and HMO options with Cigna; Kaiser for CA employees)
- Competitive pay with additional financial incentives tied to performance in applicable roles
- 401(k) with company matching contributions
- Employer-paid life and disability insurance
- Flexible spending accounts and employer-matched HSA contributions
- Paid time off, paid holidays, and a personal holiday to support work-life balance
- One paid volunteer day per year to give back to your community
- Robust learning and development support, including structured onboarding and ongoing training
If you’re the one everyone trusts to “own the calendar,” keep plates spinning, and still sound calm on the phone, this role is built for you.
Happy Hunting,
~Two Chicks…