If you know Joint Commission standards, state licensing regs, and how to keep multiple sites inspection-ready, this is a mission-heavy role with real teeth. You’ll own compliance operations for assigned states, travel to sites, and keep onboarding, personnel files, and clinical documentation audit-proof.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health care for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is expanding access to life saving treatment through connected care teams and consistent, high-quality operations.
Schedule
- Remote (United States)
- Travel required: about 2 trips per month to office locations across the U.S.
- Full-time, exempt (benefits eligible)
What You’ll Do
- Keep assigned office locations compliant with company policy, state licensing regulations, and Joint Commission standards
- Ensure staff onboarding meets regulatory and accreditation requirements
- Maintain compliant, up-to-date employee personnel files
- Ensure compliant procedures across admissions, clinical documentation, treatment, and discharge
- Maintain office space compliance and environment of care and safety readiness
- Host and coordinate site visits, surveys, and inspections (travel required)
- Draft corrective action plans after surveys and track progress to completion
- Write and update policies, procedures, and crosswalks as needed
- Coordinate internal inspections, written assessments, and emergency drills on schedule
- Participate in Quality Committee meetings and ensure required documentation
- Support licensing and accreditation efforts in assigned states, including initial facility licensure for MH and SUD outpatient treatment
- Ensure staff development plans and training completion meet local, state, and national requirements
- Provide compliance coaching, training coordination, and compliance issue investigations as needed
- Partner with Recruiting and Personnel Compliance to educate on role qualifications required by regulators
- Help monitor and document incidents, including post-incident analysis and Root Cause Analysis for sentinel events
What You Need
- Bachelor’s degree in healthcare/human services or equivalent experience (legal experience preferred)
- 5 years in behavioral healthcare or healthcare settings
- 2 years managing a team with 3+ direct reports
- Joint Commission behavioral healthcare experience
- State regulatory inspection survey experience (leading surveys and organizing preparation)
- Strong relationship-building and consultative communication skills
- Solid project management skills in a fast-paced environment
- Experience advising, presenting to, and influencing senior leadership
Benefits
- Comprehensive benefits for full-time, exempt employees
- Base pay target: $84,000–$108,000/year
- Target total cash (with performance bonus): $84,000–$118,000/year
- Total comp may include stock options and other company-sponsored benefits
Roles like this don’t play nice if you’re not built for audits, travel, and relentless follow-through. If you’re thinking about applying, your resume needs to scream: TJC readiness, multi-site ops, survey leadership, and corrective action execution.
Happy Hunting,
~Two Chicks…