CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Compliance Analyst to join the Team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.
Job Description
The ideal candidate for this full-time position is passionate about renewable energy and must be a self-starter who has exceptional organizational skills and the ability to prioritize tasks to manage competing deadlines. Attention to detail and investigative skills are critical. This is a remote position with limited travel to Washington, D.C.
Responsibilities
- Investigate, resolve, and draft official responses to consumer complaints; coordinate review and sign-off from senior leadership; and file timely responses.
- Identify root causes of consumer complaints received through state regulators and recommend process improvements.
- Track complaint data and utilize insights to identify trends and enhance compliance controls.
- Ensure proper record keeping of complaint counts, complaint responses, and supporting documents.
- Prepare monthly complaint reporting for senior leadership.
- Assist with the development of company responses in investigations and inquiries received through state regulators by preparing reporting or historical complaint data requests for management
- May be asked to assist with internal audit investigations and data analysis.
Qualifications and Skills
- Bachelor’s degree and 3-4 years of experience in a compliance, regulatory, or customer service role preferred
- Experience in retail electric markets strongly preferred
- Excellent writing and grammar
- Strong critical thinking, problem solving, attention to detail, and customer service skills
- Excellent computer skills and experience in Microsoft Office Suite and Google Suite
- Strong communication skills, including both written and verbal communication skills
- Excellent interpersonal, relationship management and collaboration skills
- Demonstrates a basic knowledge and/or willingness to learn about consumer protection rules and regulations (e.g., Telephone Consumer Protection Act, CAN-SPAM Act, Privacy Matters/Laws).
- Willingness to receive training and/or perform research on rules and regulations related to retail electric supply.
Compensation
This position offers compensation commensurate with experience and skills and a robust benefits package.