At Hiro, we’re making it easier for developers to build the next generation of smart contracts and decentralized apps. We build developer tools for Stacks, an open-source network which makes Bitcoin programmable. With Hiro, developers can test and deploy smart contracts, spin up nodes and other server-side resources for scaling, and get access to monitoring and analytics. Our solutions provide developers with the convenience and reliability they need to be successful.
Hiro is funded and backed by more than $75 million from Union Square Ventures, Y Combinator, Lux Capital, Winklevoss Capital, Naval Ravikant, and others.
About the Opportunity
We’re looking for a community support associate to join our remote-first team here at Hiro and help support Hiro-product users and community questions related to Hiro products. This role will be critical in ensuring the Hiro Wallet and other consumer products are easily accessible, that relevant issues are surfaced to our engineering team, and that our customers have a great experience with the Hiro products and community. The ideal candidate has some knowledge of crypto wallets, experience troubleshooting, and excellent communication skills. As our first community support team member, you’ll be responsible for responding to questions related to the Hiro wallet and consumer products.
What You’ll Do
- Email support
- Support customers via online channels such as Reddit, Discord, and the Stacks Forum
- Escalate and communicate relevant issues to the Hiro Product team
What We’re Looking For
- Excellent writing and communication skills.
- Customer relations experience with a high level of EQ.
- Experience with troubleshooting and triaging. Prior work with engineering and product teams a plus.
- Bonus, but not required: familiarity with & enthusiasm for the crypto & blockchain space
What We’ll Offer
- Competitive NYC based Salary (regardless of location, benchmarked annually)
- Company equity and Stacks (STX) tokens–STX is the native cryptocurrency of the Stacks network
- $500/mo co-working space reimbursement
- $1,200/yr budget for learning and development stipend
- $1,000/yr of charity donation matching to an organization of your choosing
- Daily Lunch Reimbursement(even if you’re remote!)
- Open Vacation Policy, take the days you need
- Family-Friendly Health Benefits
- Free Life and Disability Insurance
- Health and dependent care(FSA)
- Up to 16 weeks of paid parental leave
- Pre-tax commuter benefits
- 401k with 3% match
- Your choice of technical setup and equipment