Job Purpose
Community Team Specialist serves as Crumbl’s voice online. Has a PR mindset and be able to spot opportunities for sales, education, and relationship-building in every situation, being personable and strategic. Responsible for controlling the online narrative about Crumbl and it’s competitors, capturing and reporting on user generated content, as well as reporting on platform trends, opportunities, and customer feedback.
Duties and Responsibilities
Respond to all public and private comments on the following platforms: Facebook, Instagram, TikTok, LinkedIn, Pinterest, Twitter, YouTube, Yelp, and Google with PR, educational, and sales opportunities in mind.
Establish and strengthen relationships with those that frequent respective platforms and help them build a deeper relationship with Crumbl.
Find and manage online dialogue in which Crumbl or its competitors are tagged or referenced.
Collect user generated content for Social Managers to leverage in online posting strategy.
Collect cookie, store, and general brand reviews to help the company grow.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice in order to meet the business needs of Crumbl.
Qualifications
No degree is required for this position. Customer experience preferred
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Ability to convey Crumbl’s voice online
Highly organized
Measurable Metric
Success in this position can be measured by growing the volume of our Crumbl community on social platforms and gearing conversations and UGC to positively reflect our brand.
Working Conditions
This is an hourly part-time fully remote position. Not hybrid.
Physical Requirements
The physical demands described here must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to touch, handle, or feel, and reach with hands and arms. Prolonged periods of working on a computer.