Community Resource Specialist

This position is responsible for creating and maintaining accurate record listings by implementing established processes, by recommending improvements and solutions to improve processes, and through continual research and training on industry standards and disability service systems. Outreach is made to service providers throughout Iowa and nationwide to explain the services of Iowa Compass and to assist service providers in creating, updating, and submitting their program and service information listed within Iowa Compass resources.  Iowa Compass is a program of the University Center for Excellence in Developmental Disabilities (UCEDD), at the Center for Disabilities and Development (CDD) within the University of Iowa Healthcare.

This position is eligible for remotework within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Specific Duties:

  • Synthesize and translate information submitted by service providers about programs and services into clear and plain language, using guidance from an established Taxonomy service coding system, Inclusion Policy, and Style Guide.
  • Applies professional Information and Referral membership organization Inform USA industry standards and Iowa Compass standards to the database content.
  • Documents all actions taken on record listing updates and communication with service providers to manage personal workflow.
  • Creates and maintains record listings in a resource database of organizations that provide programs and services for Iowans with disabilities. 
  • Communicate effectively through various forms of communication (phone, email, Zoom) with service providers throughout the state and nationwide.
  • Research and gain knowledge of the complex systems of support for Iowans with disabilities and their families for understanding, to share information with the team, and to accurately add new services to database record listings.
  • Analyzes data for quality improvement and information dissemination initiatives.
  • Represent Iowa Compass by providing information about the program’s mission to internal and external stakeholders.
  • Assists service providers in completing an annual verification to ensure their organization’s programs and services are accurately listed.
  • Contribute ideas and work collaboratively with the Iowa Compass team.
  • Reports regularly to the Iowa Compass Program Manager on the status of activities. Reports on the status of tasks and projects to the Database Administrator, as requested.

Required Qualifications:

  • Bachelor’s Degree in related field or equivalent combination of education and experience in data curation and analysis.
  • Inform USA’s Community Resource Specialist – Database Curator (CRS-DC) certification required at time of hire, or within 18 months of employment.
  • One year experience providing data analysis, including the ability to become proficient in learning new and changing applications and software.
  • Extensive proficiency in working with various communication tools (Skype, Microsoft Teams, Microsoft