Be the human bridge between Nightwatch and the people using it to grow their businesses. If you love onboarding users, building community, and turning customer needs into clear product feedback, this is a strong remote role with real ownership.
About Nightwatch
Nightwatch is a bootstrapped SaaS company building SEO and AI performance tracking tools for internet professionals and fast-growing teams. They’re fully remote and run on autonomy, direct communication, and people who take initiative without needing hand-holding.
Schedule
- Full-time
- Remote: Yes (100%)
- Hours: Not specified (remote, flexible environment)
- Expectation: Proactive user engagement, strong communication, and ownership of onboarding and community growth
What You’ll Do
- Build and manage an engaged user community around Nightwatch
- Create and run an effective 1:1 onboarding strategy that helps users get value fast
- Engage different user segments and collect feedback consistently
- Translate customer needs and “wish lists” into clear insights for internal teams
- Build processes and automation for reporting across tools and workflows
- Partner closely with marketing and company leadership to drive retention and growth
- Help hire and coach additional community and account managers as the team scales
What You Need
- Experience in a similar SaaS environment (remote experience strongly preferred)
- Proven ability to build and cultivate an online community
- Experience training, onboarding, or guiding users online
- Clear, concise communication and confident presentation skills
- Strong awareness of technology and digital marketing, plus a basic understanding of SEO
- Genuine interest in the broader internet and SEO ecosystem
- Data-driven mindset with strong attention to detail
Benefits
- Fully remote work environment
- High autonomy and flexibility with direct, low-bureaucracy communication
- A chance to shape onboarding, community strategy, and reporting systems
- Growth runway, including future leadership through hiring and coaching
If you’re great with people and sharp with data, this is the kind of role where you can really matter.
Tell them why you want in and what you’ll bring to the team.
Happy Hunting,
~Two Chicks…